1. How can I become a KBES member?
To become a member of KBES, follow these steps:-

1. Click Register at the top-right corner of our website
2. Fill in all the information correctly.
3. Click 'Register Now'.

Note:- Please remember your member card no for future transaction.

2. How can I top up my KBES member card credit?
You can top up your member card credit at any of our counter which has the computerized system. Click here to look for our counters where you can top up credit and redeem the Online Ticket.

3. How can I purchase ticket online?
To purchase ticket online, follow these steps:-

1. Log in the website with your member card no & password.
2. Choose your type of trip Return or One way.
3. Choose where your departure location and destination from the website.
4. Choose the departure date. Choose the return date if possible.
5. Choose the number of adults and children passengers.

4. How can I collect the tickets that I purchased online?
You just go to the counter any time but must be 30 mins. before your departure time, with your boarding code / member card number given to our operator, the operator will then print out the tickets that you purchased online.
** Please present your IC when you collect your Online Ticket from counter.

5. Can I purchase any online ticket if I don't have any credit in my member account?
Yes. You can purchase ticket with our prepaid system if you don't have sufficient credit in your account. However you can still purchase tcket online by using credit card

6. Can I use my member card credit and purchase ticket from any KBES counter?
No. The credit of KBES member card is strictly for purchasing online ticket.

7. Can I use credit card to top up my KBES member card?
Currently, there is no top up for member card via credit card in our online ticketing system.

8. What is the minimum balance to be kept in the KBES member card?
There is no minimum/limitation for top up or keeping balance for your member card as long as your member card has enough credit to purchase your trip ticket.

9. How long can I keep my KBES membercard credit?
You can keep your member card credit as long as you wish.

10. Can I choose the seat no if I purchase ticket online?
Once you select your departure trip, our online system will assign the seat no for you. You can't select the seat number by your own at this moment.

11. Can I change or cancel my ticket if I purchase ticket online?
Ticket is NOT changeable or returnable once purchased.

12. Will I get a membercard after register as KBES member?
No. We do not provide any membercard for member, all transaction will be refer to your member ID.