Guide On The Purchase Of Ticket Online

1) How to turn off pop-ups blocker in browsers?

In order for a online purchase to work properly you need to turn off the pop-ups blocker. For instance, the pop-up to connect you to the bank for you to proceed with payment process will be blocked if you do not disable your browser’s pop-ups blocker.

2) Click here for a pictorial illustration of how to choose trip and payment option.

3) Payment Options

a) KBES Prepaid
Requirement:
  • - You must have sufficient credit in your prepaid account.
This is the fastest and most efficient way to purchase ticket online.
Service charge: Nil
Operating Hours : 24 hours

b) Internet Banking
Requirement:
  • - You must have Internet Banking account with sufficient money with one of the following banks:
  • - Bank Islam, CIMB, Maybank, Publick Bank, RHB Bank and Hong Leong Bank

Click here for a pictorial illustration of the process involving payment via Internet Banking. Please be informed that it is very important
not to REFRESH/RELOAD the page or use the BACK function of the browser while in the payment process.
Service Charge: 2% to payment gateway + charge imposed by the respective bank on customer.
The above charges may subject to change without prior notice.
Operating Hours :
  • - FPX (Maybank2U, Public Bank, Hong Leong Bank, Bank Islam, Maybank2e.net) : 7am -11.30pm
  • - CIMB Bank : 1.30am -11pm
  • - RHB Bank : 24 hours

c) Credit card
Requirement:
  • - To check against credit card fraud, only Malaysia credit cards with 3D Authentication can be used. Please check with your
  • credit card’s issuing bank how to allow your card to be used for online purchase.
Please be informed that it is very important not to REFRESH/RELOAD the page or use the BACK function of the browser while in the payment process. Click here for a pictorial illustration on how to use credit card to pay for the online ticket.
Service Charge: 4% to payment gateway
The above charges may subject to change without prior notice.
Operating Hours : 24 hours

d) Webcash Prepaid
Requirement:
  • - Must have an account with Webcash with sufficient money on it.
For more information on Webcash prepaid account, kindly visit www.webcash.com.my. Click here for a pictorial illustration on how to use Webcash Prepaid to pay for the online ticket
Service Charge: 2% to payment gateway
Operating Hours : 24 hours
You will receive a Boarding Code with ticket details within 15 minutes after the end of successful payment process. Click here for sample of Boarding Code. To check for for your Boarding Code in your member account kindly look for Active Ticket, located inside the Member Profile of  your member account.
If the payment has been successfully made but you do not receive the Boarding Code then the following are what you need to do:
For payment via Internet Banking, Credit Card or Webcash, a payment confirmation notice via email from Webonline will be sent to you upon sucessful payment process. If you receive only payment confirmation notice from Webonline but no Boarding Code is issued to you, kindly forward the said email notice to helpdesk@eticketing.my for assistance.